Welcome to the first installment of articles relating to Real Life Customer Service! What do I mean by Real Life Customer Service? Think about each interaction you have with business folks on a day by day basis - the checker at the grocery store, the bank teller, the counter person at the dry cleaners and so on.
For years, I have used these type examples in training sessions for Customer Service Representatives - examples we all encounter all the time. And I ask them - "How do you want to be treated" during these interactions? That is what real life customer service is about - and the answers to this question are also the key to providing the quality of service any business owner (large or small) wants to/should provide to their valuable customers.
I will be calling on my experience of working in customer service for the past 30 years, as well as personal experiences in my daily life to provide you with information which you can use to create, improve and provide the best service possible to each one of your individual customers.
In the business environment of today, what is the one factor that will set your business apart from the competition? I would suggest it is Excellent Customer Service. Yes, the product is very important - quality, quantity and availability. However, you usually have a competitor who can provide a similar product. The one thing you and your employees can provide - differently - is the unique experience your customers have when they do business with you!
I'm looking forward to providing examples and suggestions on ways to achieve just that in any and all businesses - should you so desire.
Carolyn
The Customer Service Guru
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment